Frequently asked questions

Frequently Asked Questions

How long will my order take to arrive?

Most orders arrive within 5–10 business days in the U.S., 7–14 business days in Europe, and 10–20 business days worldwide. Delivery times may vary depending on location and customs.

Do you offer free shipping?

Yes! All Solenne orders ship for free, anywhere in the world.

Can I return or exchange my order?

Absolutely. We offer a 30-day return policy. Items must be unworn, unused, and in their original packaging. For details on returns, exchanges, or refunds, please see our Return & Refund Policy.

Is this necklace suitable as a gift?

Yes! Each order is carefully packaged gift-ready, making Solenne pieces perfect for birthdays, anniversaries, or special occasions.